Return & Refund Policy

Last Updated: August 2026

At Gadgetz Depot, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and replacements may be accepted.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

The item was received damaged or defective
You received the wrong product
The product is significantly different from its description

To be eligible for a return:

The request must be made within 14 days of delivery
The item must be unused and in its original condition
Original packaging must be included, where applicable
Proof of purchase is required

2. Non-Returnable Items

Certain products may not be eligible for return, including:

Personal care or hygiene products
Items specifically marked as non-returnable
Products damaged due to misuse or improper handling
Final sale or clearance items

3. Return Process

To initiate a return, please submit a request through the support section of our website with:

Your order number
Clear photos of the item, if damaged or incorrect
A brief explanation of the issue

Our team will review your request and provide return instructions if approved.

Please do not send any item back without prior approval.

4. Refunds

Once your return has been approved and the returned item has been inspected:

Refunds will be issued to the original payment method
Refund processing may take 5–10 business days, depending on your payment provider
Shipping costs are non-refundable unless the return is due to our error, such as receiving a wrong or defective item

5. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, the order may already have been processed and cancellation may no longer be possible.

6. Exchanges

We do not offer direct exchanges. If you require a different product, you may place a new order after your return request has been approved.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account again
Contact your payment provider
Allow additional processing time

If the issue continues, contact us through the support section of our website.

8. Important Notes

As an online dropshipping business, products may be shipped from different suppliers and fulfillment locations. Therefore, return shipping instructions may vary depending on the supplier or warehouse handling your order.

Gadgetz Depot reserves the right to refuse returns that do not meet the conditions outlined in this policy.